Portway Family Practice is open as normal. 

Unfortunately due to an increase of verbal abuse and threats of physical violence towards staff, the Surgery doors operate on an intercom system allowing us to control access.

When We Are Closedclosed_sign

Outside of our normal hours if you require medical help call 111. You can contact them Monday to Friday between 18:30 - 08:00 and at weekends and bank holidays.

You should use the NHS 111 service if:

  • You need medical help fast, but its not a 999 emergency;
  • You think you need to go to A&E or another NHS urgent care service;
  • You dont know who to call for medical help or you dont have a GP to call; or
  • You require health information or reassuance about what to do next.


For less urgent health needs, you should still contact your GP or local pharmacist in the ususal way.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.  

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website