Portway Family Practice
Following the latest Government guidelines, Covid restrictions will end in many settings in England from Monday 19th July 2021. However, Public Health England’s infection prevention control guidelines and hospital visiting guidance are set to remain in place for all staff and visitors.
That means NHS visitor guidance will stay in place across all health services including hospitals, GP practices, dental practices, optometrists and pharmacies to ensure patients and staff are protected.
All staff, patients and visitors to Portway Family Practice will be expected to continue following social distancing rules when attending the Surgery, as well as using face coverings, mask and other personal protection equipment. Anyone that is exempt will be encouraged to wait outside the building or stay in the car until the appointment time.
Portway Family Practice would like to say a big thank you for your continued patience,co-operation and support during what has been and what continues to be a very difficult time for all.
We are continuing to offer elements of planned care – things like cervical screening appointments and clinics for those patients with long-term health conditions such as diabetes (booked appointments only) that has been closed to the public since the start of the pandemic.
To be able to do this, whilst following the local and national guidance to keep you and our team safe, there will still be times when, if you need to be seen face to face, you will be asked to attend the practice on a set day and time to limit the footfall at the practice. We are also asking our patients to attend the practice wearing a face covering and come alone wherever possible.
When you come to the practice for an appointment, we would ask you to arrive no more than 5 minutes before your appointment time and to attend alone or with no more than one other person if you need them. We are encouraging patients to wait in their car (if arrived in one) until their appointment time to enable us to safely social distance wherever possible. When your appointment time nears please proceed to the new sliding doors at the side of the practice and press the intercom for reception. The waiting room is open for patients to sit but will be limited due to social distancing and you may be require to wait out side at times. When entering the practice, you will be required to wear a face covering, answer a couple of screening questions, sanitize your hands and have your temperature taken. We are currently operating a one way system and you will leave via the doors leading to the leisure centre.
DO NOT ATTEND THE SURGERY IF YOU HAVE COVID SYMPTOMS OR YOU HAVE BEEN ADVISED TO ISOLATE.
We are open
If you need us then please get in touch:
- The practice is open Monday – Friday 8:00am – 6:30pm, our phone lines are very busy at times and ask that you remain patient with us whilst we are taking additional information from patients who require an appointment. We also ask that you select the appropriate selection in order to direct your call to the reception team.
- Your first point of contact with a clinician will be on the telephone and/or a video consultation if appropriate – if you need to be seen, then they will arrange for you to be seen face to face.
- Patients are required to call at 8:00am on the day for an appointment, appointments are available daily, this allows us to plan the surgery and if urgent ask the clinician to call you sooner. If you are calling after this time, we cannot guarantee you a telephone or video consultation.
- All reception staff are fully trained to signpost patients to the most suitable clinician or service
- If it is appropriate for you to be seen at home, we will arrange to visit you
- Prescriptions – we will continue to process prescriptions as quickly as possible but please allow 72 hours (3 days) from the date of ordering before collecting your medication. We would encourage everyone to have their prescriptions delivered directly to their chosen pharmacy electronically.
- Ordering prescriptions – There are a few options for you to use. 1) if you’re registered to use online services this is the best way to order your medication at your convenience. If you aren’t currently registered but would like to sign-up, please contact us directly and we can sort it out for you. 2) you can ask your pharmacy to order them for you. 3) You can email your request to M88026.firstname.lastname@example.org
- Sick notes to cover self-isolation – These are known as ‘Isolation notes’. If you need to stay at home because of coronavirus and you need a note for your employer, there is an online service you can use: https://111.nhs.uk/isolation-note
Call us or go online
Please do not attend the surgery face to face without a booked appointment or without the request of a clinician. If you do not have no alternative method to contact us, you are able to attend the surgery, however if you have Covid symptoms we ask that you arrange for someone to contact us on your behalf:
- Our telephone lines are open Monday – Friday 8:00am – 6:30pm
- If you aren’t sure if a particular service/clinic is running, then please get in touch
- Register for online services to book appointments; order your medication; access information from your record.
- If you aren’t using online services but would like to register, we can do this with you over the phone
Please continue to follow the advice with regards to social distancing. The NHS is here to support you – if you need urgent medical help then call 111 or 999 in an emergency situation
If you have:
- A new, persistent cough
- A fever greater than 37.8C or, if you don’t have a thermometer, you feel hot and uncomfortable
- A loss or change in your sense of smell or taste
We would ask you to follow the advice and self-isolate at home for 10 days – please do not visit your GP Practice
If you feel WELL, you do not need to report this to NHS 111.
If you start to feel UNWELL during your isolation, please go to NHS 111 Online or contact NHS 111 if you can’t access the internet.
If someone you live with starts to display the symptoms, please go to www.nhs.uk for the latest advice and guidance.
We are encouraging all our patients to self-care wherever possible. Patients can do this by contacting their local pharmacies, minor eye clinics, dentist, Out of Hours if this cannot wait till other services are open, NHS111 or 999 if an emergency. There are other various services available for advice and guidance before contacting your GP Surgery.
As part of your ongoing care it is important that patients have the following items in their household in order to monitor their conditions: Thermometer, BP Machine, Peak Flow (asthmatic/COPD Patients), Weighing Scales, Blood Sugar Monitor (diabetics) and contact details for local services available. If you do not have these items, we are encouraging patients to purchase them over the counter in order to limit the contact and time you will spend at the surgery to help keep you and our staff safe.
Please click the links below for details on services available to you and items you do not need a prescription for and can purchase over the counter.
For Local Services/Contact Details
For Over the Counter Items
Our extended hours are Monday to Friday 6:30pm - 8:00pm and weekends from 8:00am - 12:30pm. This has currently been repurposed as a Covid vaccination site to enable practices to deliver this service to patients. This is not a walk in service and appointments are required. If you have not yet been invited please contact the surgery to check your eligibility.
Patient Forms/Sick Notes/Letters
We are operating a paperless system wherever possible. We are asking patients to call the surgery and update your contact details with reception and provide us with an email and up to date mobile number.
All forms such as new patient registration forms, midwife forms, sick notes etc. will be emailed to you, or you can complete them on our website. Again, this will limit the contact and time spent at the surgery.
If patients are requesting any letters from the GP for medical reasons, then you can email your request to M88026.email@example.com Please be advised that we cannot guarantee a time scale for these letters. There is also a charge for private letters.
We are also trying to send patient follow up letters to them via a link to their mobile or by email rather than posting out letters. Please contact the surgery to update your details.
Blood forms/X-ray forms are now sent electronically to the hospital, you do not have to attend the surgery to collect the form. Patients will be required to call the phlebotomy service on 0121 507 6104 at the time of the request to book their appointment.
Thank you for your patience and co-operation during this difficult time.
From all the staff at Portway Family Practice
(Site updated 03/05/2022)